In the last few years, there has been an increased emphasis on customer experience. But note that much of this attention was only for B2C markets. There is no denying the fact that B2B customer experience and its performance still needs more refinement.

Customer service expectations are higher than ever before. Consumers usually pay in order to get good customer service. Well, businesses can no longer be profitable by being reactive. For companies that belong to every domain, will forever be a defining year.

If you want to see your business grow constantly, you must make sure that your potential customers can interact seamlessly with your company. You will get new customers only if your offerings interest them. Informative interactions will help you to know about your offerings and increase your chances of getting new leads. As a business,… Read More

The recent Covid-19 pandemic has brought far-reaching changes in human life. With more and more people being restricted from going outdoors, people now prefer to meet their needs through online shops. Be it everyday grocery items or luxury products like jewels, all online businesses have witnessed phenomenal growth in the last quarter. So if you… Read More

Live chat is one of the most widely accepted communication channels for customer service and sales that is used by all types of businesses. You can elevate the value of your live chat feature through effective communications. It is important to ensure that your sales and support teams are having impactful and profound live chat… Read More

Reviews are one of the most crucial elements that constitute customer opinion about your company. Online reviews can elevate the stature of your business and create business credibility as well. The fact that you have good or bad reviews about your business specifies that you have been making a sincere effort at providing excellent customer… Read More

Creating video content is a hot topic and this is true for every industry. Videos have the power to hold user’s attention and to stimulate user engagement. Most of the businesses feature videos on their home page and through their social media accounts for getting surplus traffic. If you have not yet embraced video marketing,… Read More