Webmail Not Working: What to Do?

When your webmail isn’t working, it can be incredibly frustrating, especially if you rely on email for business or personal communication. Whether it’s trouble logging in, emails not being sent or received, or the entire interface being unresponsive, webmail issues can halt productivity. But don’t worry—these problems are often fixable with a few troubleshooting steps. In this guide, we’ll explore common solutions to get your email on the webmail running smoothly again.

Many basic problems can be solved simply by restarting your device. This clears caches and forces the device to re-load the program or web page you may be having issues with, rather than use something that may be partially wrong. Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.

Restart the System

– Windows

• Select the Start menu, then select Power.
• Select Restart.

– Make Sure the Internet Connection Works

• Navigate to the address bar of the browser. Check any random website on the browser, then Push and Enter. 
• Ensure you are able to load Google.com. Once this loads, ensure you are able to search. Type something in the Search box, then select Google Search.
• Make sure search results load properly.
• If searching doesn’t work, then there’s reason to believe that you’re not connected to the Internet. Fix the connection issue before proceeding.

– Fix Your Internet Connection

• Learn how to troubleshoot Internet connectivity issues for any device(s) you have that are struggling to access the Internet.
• Make sure search results load properly.
• If searching doesn’t work, then there’s reason to believe that you’re not connected to the Internet. Fix the connection issue before proceeding.
• Learn how to troubleshoot Internet connectivity issues for any device(s) you have that are struggling to access the Internet.

– Clear Browser Cache and Cookies

When using dynamic websites like webmail or database access pages, issues often arise from the data your browser stores to speed up loading times, called the cache. Sometimes, the cached information conflicts with what the website is currently trying to display. A quick and easy fix is to clear your browser’s cache, forcing it to load the most up-to-date version of the site, which often resolves these problems.

Similarly, cookies—small pieces of data stored by websites—can become outdated and lead to issues when a site undergoes minor updates. The easiest way to handle this is by clearing your cookies, allowing the website to function as expected.

After clearing cookies, you’ll need to log back into websites you visit frequently. If your browser saves your passwords, though, you won’t lose them, and it will automatically fill them in when needed.

Each browser handles cache and cookie settings a bit differently. Select your browser from the list below to get specific instructions on how to clear them.

Google Chrome

• Open Chrome and click the menu icon in the top-right corner of the window.
• Hover over More tools, then click Clear browsing data.
• Set the Time range to All time and check the boxes for Browsing history, Cookies and other site data, and Cached images and files. Finally, click Clear Data to complete the process.

– The Website is Experiencing Issues

• Since you’re able to access Google, it seems your browser and computer are functioning properly. The issue lies with the website you’re trying to visit.
• You can either wait and try accessing the site again later or reach out to the website’s owner or company to learn more about the problem and when the site will be back online.