Industry-Leading Support For Greater Peace of Mind

Sit back and relax knowing you're covered with top-notch support, that takes away all your web hosting worries. Let our experts be your extended team allowing you to focus on your prime business goals.
Industry-Leading Support | MilesWeb UK

Three Tiers of 24/7 Support That Matters to Your Business

24/7 Support to Your Business | MilesWeb UK
Standard Support
Receive 24/7 support from our team of pros. Standard support comes free and is the basic choice of most customers. It includes 24/7 live chat and ticket support to address any of your technical queries. Each request is handled exclusively and resolved by our experienced support member.
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Expert Support
If you’re expecting something beyond standard support, then, Expert support is for you. With this add-on, you get the best infra-level support and faster response times to urgent issues. Further, you get 24/7 real-time monitoring, in-depth troubleshooting, quick fixing of DB Issues, server optimization, and more. Get expert help when you need it the most!
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Expert Support | MilesWeb UK
Premium Support | MilesWeb UK
Premium Support Add-on
Got a scaling business where every minute counts? Then opting for this add-on is great. Get the highest level of support with deeper troubleshooting, performance optimizations, infrastructure, and the best part, Account manager, that includes direct phone & Whatsapp support.
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Top Features You Get with the Expert and Premium Support Add-on

With our support add-ons, we offer everything for a hassle-free cloud journey.

24/7 Support | MilesWeb UK
24/7 Support

24/7 award-winning support on Live chat and tickets with the quick resolution of issues from our proficient and friendly support Engineers.

Application Support | MilesWeb UK
Application Support

Our Expert and Premium application level support includes resolution of application level issues like, troubleshooting, database related issues, WAF optimization and more.

Performance Optimizations | MilesWeb UK
Performance Optimizations

Performance is the key to website success. We make the required optimization tweaks to make sure your website/application performs the best and delivers results.

Investigating Server Issues | MilesWeb UK
Investigating Server Issues

We’ll collaborate with you for more understanding of the common errors (401, 404, 500, 502, 503), etc.

Free Migration | MilesWeb UK
Free Migration

Need to transfer your site/application from an existing web host? Speak with one of our experts and they’ll do the complete process for you.

Call Support | MilesWeb UK
Call Support

Call our Support Engineers squad anytime for any of your cloud related technical concerns. Our team is available round the clock for assistance. Call Support is available only with the Premium Support add-on.

Choose Your Support Add-on

Features Standard ExpertPremium
Infra Support
  • Out of memory
  • Server boot/reboot
  • Hardware fault resolution
 ✔✔✔
Platform Support
  • Domain Mapping
  • SSL installation
  • Dedicated Firewall Mgmt
  • Adding Application
  • SFTP/FTP Connections
 ✔✔✔
Consulting✔✔✔
Free Website Migration✔✔✔
24/7 Real-time Monitoring✘✔✔
Application Support
  • Troubleshooting
  • Investigating server logs
  • DB Issues
  • WAF optimization
  • Performance optimization
 ✘✔✔
Server Optimization
  • Kernel Updates
  • OS Updates
  • Security Patches
  • Network Fine-tuning
 ✘✔✔
Account Manager
  • Call support
  • Whatsapp support
 ✘✘✔
360 Monitoring ✘✘✔
Server Security Suite✘✘✔
Pricing FREE
£50
£30/mo
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£80
£50/mo
Start now

Support You Count On!

At MilesWeb, you’ll receive top-class support from the engineers on whom you rely for a safe and seamless cloud journey.

Help from the Pro Support Team | MilesWeb UK
Help from the Pro Support Team

Our support team is multi-skilled, helpful and friendly. Always eager to help and offer the fastest resolution of technical issues.

Consistently Stellar Ratings | MilesWeb UK
Consistently Stellar Ratings

Customers love us and put their trust in us for the award-winning support we provide. The proof is our highest star ratings and thousands of positive reviews on different review platforms.

Multilingual support | MilesWeb UK
Multilingual support

We offer support in English, Hindi, or Marathi. You are free to communicate in the language from the above options according to your convenience.

Some Beyond the Scope Things

Regardless of the support add-on you pick, there are a few scenarios that are not in the scope of our support. We have listed these scenarios below:

If you have any queries, you can simply reach out to us:

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Frequently Asked Questions

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